WHS Sources Sought: Pentagon IT Help Desk & End User Computing Support — $34M Recompete
| Agency | Washington Headquarters Services |
| NAICS | 541513 |
| Est. Value | $30M–$38M |
| Anticipated Window | ~6 months |
Why This Matters
Pentagon IT support is a high-visibility, high-stability contract that WHS has kept as an SDVOSB set-aside for three consecutive award cycles. The current incumbent's documented performance concern — specifically a Help Desk response time SLA miss in Q3 FY25 — creates a legitimate competitive narrative for challengers. WHS contracting offices are risk-averse; a credible alternative with a strong SLA track record will receive serious evaluation consideration.
At $34M over five years, the scale requires a meaningful local workforce: 80–120 FTEs in the National Capital Region. That's a significant hiring commitment, but the steady-state nature of end user computing support provides predictable revenue once ramped.
Recommended Action
The PFPA background check requirement is your first filter — confirm early that your recruiting infrastructure can support it (typical processing time: 45–60 days). Then pull the incumbent's USASpending performance data and identify the specific SLA gaps. Build your technical approach around solving the exact problems the incumbent is failing on. WHS evaluators will be looking for a proposal that reads like it understands their specific pain points, not a generic IT support template.
Risk Assessment
Pentagon IT support carries high transition risk — 80–120 staff turnover in a sensitive government facility requires detailed onboarding and security processing plans. Budget for 60–90 days of parallel operations in your transition cost estimate. The labor risk: NCR IT support labor rates have increased 14% since 2023 — price this contract on 2026 market rates, not legacy incumbent pricing. Pricing to the incumbents' historical rates will put you underwater in Year 2.
Source: SAM.gov Sources Sought HQ003426SS0031 Confidence: 86% | NAICS: 541513 | Type: Sources Sought
Editor note: Confirm CPARS performance concern through FOIA or industry contact before citing it in the signal.
| Program Office | Washington Headquarters Services |
| Contracting | Washington Headquarters Services Acquisition & Procurement |
| SB Office | WHS OSDBU / Pentagon OSDBU |
| Entry Point | Contact WHS small business office. Pentagon IT contracts often have dedicated small business events. |
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